Nancy Shere is a Commercial Lines Account Manager with the Agency. Nancy’s role as an Account Manager is to provide direct customer service for Marcotte’s commercial lines clients by managing and maintaining the day-to-day needs of their accounts. Her scope of service encompasses making policy changes, issuing certificates of insurance, answering coverage questions, negotiating with insurance companies and coordinating both agency and company resources to ensure complete customer satisfaction. Nancy works with Marcotte’s Account Executives and clients to provide superior service and support by managing the needs of our customers. Nancy joined the firm in 2006 and has been active in the industry for over 20 years. Nancy brings a wealth of underwriting and client services experience to Marcotte from fifteen years at a regional insurance company, with a special emphasis within the transportation segment. Nancy’s dual background from both the insurance company and agency gives her a unique understanding of how to get things done for Marcotte’s customers. Nancy holds her Property, Casualty and Personal Lines licenses and she has earned the Certified Professional Insurance Agent designation (CPIA). She is originally from South Dakota, but has called Council Bluffs home since 1992. Nancy is an avid reader and enjoys boating, relaxing at home and spoiling her grandchildren.