Emily Zachary is a Commercial Lines Account Manager. Emily’s role is to provide direct customer service for Marcotte’s commercial lines clients by managing and maintaining the day-to-day needs of their accounts. Her responsibilities encompass making policy changes, issuing certificates of insurance, negotiating with insurance companies, answering coverage questions and coordinating both agency and company resources to ensure complete customer satisfaction. Emily works closely with Marcotte’s Account Executives and clients to provide excellent service and support by managing the needs of our customers. Emily has earned her Certified Insurance Service Representative (CISR) and is a Certified Insurance Counselor (CIC). Originally from Tulsa, Oklahoma, Emily has over 16 years of industry experience, and has been with Marcotte since 2005. She enjoys spending time with her husband and their twin boys, traveling, running and volunteering within the community.